Frequently Asked Questions
Unfortunately, due to COVID-19, we no longer offer walk-in hours. All sessions must be booked in advance online.
Unfortunately, due to COVID-19, we no longer offer birthday parties, however, up to eight virtual reality stations and the sports simulator may be booked in order to provide a socially-distant activity for families who would like to host food and cake at an alternate location after the session.
Most users will know very quickly whether the experience that they’ve chosen is right for them. If in the first 5 minutes of a session, a new player determines that the experience is not for them, the session will be refunded.
Yes. Most glasses fit inside of the virtual reality headset and can be worn comfortably.
Some virtual reality games may cause motion sickness for some. Adults tend to be more susceptible to motion sickness than kids, but almost everyone can enjoy a virtual reality experience by steering clear of the games that are more likely to cause motion sickness. Click here for a list of games that have a low occurrence of motion sickness.
There is not an actual minimum age, but the recommended minimum age is 8 years old. Below this age, players have difficulty playing most games due to height requirements and reading comprehension required to read game instructions. If players younger than 8 years old wish to play, they will require parental assistance.
No. VR stations are linked together in a chat group at the beginning of the booking appointment at the request of the players. Only players who wish to be linked together will be able to hear each other. Players can be removed from the chat group at any time during their session.
Golf & Sports Simulator
The golf and full sports simulator will not cause motion sickness.
Sporting equipment is provided for all sports, except golf. Golfers must bring their own equipment, except for winter tees in various heights, which are provided. Although equipment is provided for all sports except golf, players may bring their own equipment to ensure the best fit possible.